[Skip to content](/content/pages/faq#site-main/index.html) We Make CUSTOM STENCILS - Click HERE to Get a FREE QUOTE Today We Make CUSTOM STENCILS - Click HERE to Get a FREE QUOTE Today ## Country United States (USD $) - [Canada\\ (CAD\\ $)](/content/pages/faq#/index.html) - [United States\\ (USD\\ $)](/content/pages/faq#/index.html) ## Country United States (USD $) - [Canada\\ (CAD\\ $)](/content/pages/faq#/index.html) - [United States\\ (USD\\ $)](/content/pages/faq#/index.html) **Frequently Asked Questions** **Materials and Samples:** 1. **What materials do you use to make stencils and how to maintain and clean them?** - We use a variety of materials including 10 mil PRO-E Poly-A Polyester Mylar, 60 mil PRO-S 1/16" thick Polyethylene, 100 mil PRO-Y 1/10" thick Polyethylene, 125 mil PRO-X 1/8" thick Polyethylene, and PRO-ALUM, .080 Aluminum. - LDPE stencils are easy to clean with mild soap and water or a non-abrasive cleaning solution. They can be wiped dry or left to air dry before storing. 2. **Am I able to sample your material?** - Absolutely! Email info@stencilplus.com and we will gladly send you a free sample swatch. **Sizes and Customization:** 3. **What are the measurements of your smallest and largest stencils?** - We produce stencils with characters as small as ¼” and as large as needed for your project. For further inquiries, please contact us at (877) 372-6055 or info@stencilplus.com. 4. **Why do stencils have connectors or bridges?** - Stencils have connectors, also known as bridges, to maintain their shape and ensure the inserts remain in place while allowing the stencil to lay flat on its respective surface. 5. **Am I able to create a customized logo?** - Yes, you can! Email our design team with a picture of the stencil you envision, along with sizing specifications, and our team will create a proof tailored to your needs. **File Formats and Ordering:** 6. **What file types are compatible when sending specifications for a customized logo?** - Please email vector files such as PDFs, AI, or EPS to info@stencilplus.com. For text files, please adjust the font to “curved.” 7. **What if I need to order something that is not listed on your website?** - Contact us at (877) 372-6055 or info@stencilplus.com, and we'll assist you in creating a customized stencil. 8. **When are fasteners included with my stencil order?** - Fasteners are included in orders of larger stencils using the PRO-S 60 mil material, but not when using PRO-Y 100 mil or PRO-X 125 mil. **Order Placement and Payment:** 9. **How do I place an order?** - Orders can be placed online via stencilplus.com or amazon.com, by phone at (877) 372-6055, or by email at sales@stencilplus.com. 10. **Where do I send my purchase order?** - Email your purchase order to sales@stencilplus.com for processing.\ 11. **What payment options are accepted?** - We accept various payment methods, including credit cards and terms accounts. For terms accounts, email us at info@stencilplus.com to request a credit application. **Shipping and Returns:** 12. **What freight carriers do you use?** - We utilize FED EX, UPS, USPS, and All Major Freight Carries for LTL shipping. 13. **How do I obtain a shipping quote?** - Email us at sales@stencilplus.com or call (877) 372-6055 with your desired address for a shipping estimate. 14. **Am I able to have my stencils shipped to a P.O. Box?** - Unfortunately, UPS shipments cannot be delivered to P.O. Boxes, with the exception of small shipments via USPS . 15. **How do I qualify for free shipping?** - Orders totaling $50.00 or more are eligible for free shipping, excluding preformed thermoplastic orders. **Account Management and Discounts:** 16. **Why do I need to provide my email address?** - We require your email address to send quotes, order confirmations, and shipping details. 17. **Why should I set up an online account?** - By setting up an account, you'll receive a 10% discount on your order upon checkout. **Order Status and Changes:** 18. **How do I return an item?** - Please review our shipping and return policy for details. 19. **How do I cancel an online order?** - Contact us immediately; if the order hasn't begun production, we'll attempt to cancel it. 20. **How will I know the status of my order?** - You'll receive an email confirmation upon ordering and another with tracking information once your order ships. For further inquiries, call us at (877) 372-6055. 21. **Am I able to make additions to an order that has already been placed?** - Depending on the method of ordering, additions may be possible. Contact us for assistance. **Pricing and Taxes:** 22. **Are discounts offered based on the quantity of my order?** - Discounts may be available for large quantity orders. Contact us at (877) 372-6055 to discuss. 23. **Will I be charged sales tax?** - South Carolina residents will be charged state sales tax. Tax-exempt customers should provide a tax exemption certificate to avoid sales tax. **Additional Services:** 24. **Is drop shipping an option?** - Anonymous drop shipping is available upon request. ## Added to your cart: \\*\\* total\_quantity \*\* \| \*\* unit\_price \*\* / \*\* unit\_measure \*\* - (-) Cart subtotal ## Compare products 0 of 3 items selected Select first item to compare Select second item to compare Select third item to compare [Compare](/content/site-root.html) Clear all stencilplus.com # stencilplus.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension stencilplus.com # stencilplus.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension stencilplus.com # stencilplus.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension shop.app # shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\_BLOCKED\_BY\_CLIENT Reload This page has been blocked by an extension - Need your order shipped faster? EXPEDITED SHIPPING options available. Contact us at 877-372-6055 for quicker delivery! [VIEW CART](/content/cart/index.html)